Privacy policy.

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, and organization.
• Inquiry and booking information: Event preferences, reservation details, guest counts, and information you provide through forms or conversations.
• Transaction information: Purchase details, payment status, and billing information. Payment-card information is handled by our payment providers.
• Communication information: Messages you exchange with us, communication preferences, and records of your SMS consent or opt-out requests.
• Website information: IP address, browser and device information, pages visited, and interactions collected through cookies or similar technologies.

We may also receive information from booking, payment, or communication services you use to interact with our business.

We use information to:

• Answer questions and respond to inquiries.
• Arrange and manage bookings, events, purchases, and payments.
• Send confirmations, reminders, and relevant service updates.
• Provide customer support.
• Send promotional communications when we have the consent required for those messages.
• Understand website usage and improve our services.
• Maintain records, prevent misuse, and meet legal obligations.

We use Reunion to support our inquiry, booking, customer-management, and communication processes. Information you submit may be processed through Reunion to help us respond and deliver these services.

We may also use providers for website hosting, payment processing, email, SMS delivery, analytics, and customer support. We disclose information to these providers as needed for their services.

Information may also be disclosed when required by law, to protect people or legal rights, at your direction, or as part of a business transaction such as a merger or acquisition, subject to applicable restrictions.

The additional protections for mobile information and SMS consent below apply regardless of other sharing provisions in this policy.

If you choose to receive text messages from Padel Pals, we use your mobile number to send messages consistent with your consent. These may include responses to inquiries, booking confirmations, event updates, reminders, and customer support. Promotional texts are sent only when you have provided the required marketing consent.

We maintain records of your messaging preferences and consent, which may include when and how you opted in and the disclosure presented to you.

We do not sell, rent, or share mobile numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes. We may provide this information to service providers, including Reunion and messaging-delivery providers, solely to operate and support our messaging program—not for their independent marketing.

Message frequency varies. Message and data rates may apply.

• Reply STOP to unsubscribe.
• Reply HELP for assistance, or contact support@padel-pals.com.
• Consent to receive promotional texts is not a condition of purchase.

After you opt out, we may send a final confirmation. Further messages under that subscription will stop unless you opt in again.

We and our website providers may use cookies and similar technologies to operate the website, remember preferences, understand visitor activity, and measure website performance.

You can manage cookies through your browser settings. Blocking some cookies may affect website functionality. Where available, you can also use the privacy or cookie controls provided on our website.

We retain information for the time needed to provide services, maintain appropriate business records, address disputes, and meet legal requirements. Retention periods depend on the information and its purpose.

We use reasonable safeguards to protect personal information. However, no electronic system or transmission method is completely secure.

You can unsubscribe from promotional emails using the unsubscribe link in those messages and stop SMS messages by replying STOP.

Depending on your location and applicable law, you may also have rights to access, correct, delete, or obtain a copy of your information, or to opt out of certain uses or disclosures.

Contact support@padel-pals.com to make a privacy request. We may need to verify your identity, and some requests may be subject to legal exceptions.

Our website is intended for adults arranging services for themselves or their groups, rather than for children under 13 to submit personal information directly.

If you believe a child under 13 has provided information through our website without appropriate authorization, contact us so we can investigate and take appropriate action.

We may revise this policy as our services or practices change. The updated version will appear on this page with a revised effective date. We will provide additional notice or obtain consent when required.

For privacy questions or requests, contact:

Padel Pals

4945 S 71st St, Mesa, AZ 85212

Email: support@padel-pals.com

Phone: 480-318-3219